Shell Gas (LPG) Customer Service Centre wins Hong Kong Call Centre Association (HKCCA) gold award


We are delighted to announce that Shell Gas (LPG) Customer Service Centre has been recognised in the HKCCA Awards for the first time, winning a Gold in the Mystery Caller Assessment Award (Commerce and Utilities). This award recognises the excellent performance of our customer service team and underscores the leading position of Shell’s customer service in the industry.

To provide our customers with quality products and exceptional services, Shell Gas (LPG) Customer Service Centre handles customer feedback with the help of a database and a call recording system to deliver the best customer experiences.

“Not only does this award recognise the efforts of management and frontline staff, it also encourages our team to strive even harder to become our customers’ brand of choice,” said Patrick Liu, Business Excellence Manager – LPG, in response to the major HKCCA Award conferred on Shell Gas (LPG) Customer Service Centre.

The HKCCA Awards, organised by the Hong Kong Call Centre Association, aim to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.

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