GOLD Award in “Mystery Caller Assessment Award 2018”
DSG Energy Limited (“DSG Energy”) has always striven for customer service excellence by offering a wide range of value-added services to meet our customers’ unique energy demand. In the Hong Kong Call Centre Association (HKCCA) Awards Presentation and Gala Ceremony, Shell Gas Customer Service Centre has once again clinched Gold Award under the “Mystery Caller Assessment Award 2018” (Commerce, Government and Utilities).
Mr. Samson Lam, Managing Director of DSG Energy, said, “We always set high standards of performance in serving our customers with commitment by providing Hong Kong citizen with reliable gas supply and excellent customer service in Hong Kong. We are honoured and proud of our team to have received the Gold Award which is attributable to the efforts of the team in embracing our commitment to operating our business in a sustainable way. We emphasise our core value of ‘customer first’ by constantly injecting new and innovative ideas to exceed our customers’ expectation, and recently, we launch a brand-new App – myDSG App, to further enhance our connection with customers and bring them superior service experience.”
The HKCCA Awards, organised by the Hong Kong Call Centre Association, aim to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.
Mr Samson Lam, DSG Energy Limited Managing Director (third left), and Mr Patrick Liu, Head of Business Excellence (fifth left), led the team to attend the award presentation ceremony of the “HKCCA”, and join together to receive the GOLD Award in “Mystery Caller Assessment Award 2018” on stage.
Mr Samson Lam, DSG Energy Limited Managing Director are honoured and proud of our team to have received the Gold Award and share the joy of winning the award.