MPay Payment Channel Now Available for DSG Energy Macau

Since incorporation in 2018, DSG Energy has continuously brought professional and reliable service to users of Shell Gas, and strives to further enhance customer experience.
From 1st October 2020 onwards, our Nova City customers will be able to enjoy the convenient and quick payment services of MPay.

How do I use MPay?





Please log in to the MPay mobile application, select ‘Bill Payment’, then click on ‘DSG Energy (Shell Gas)’ and enter your 10-digit customer code and payment amount. You can then pay your bills using the app.


MPay Frequently Asked Questions

Answer: Currently up to 10 customer codes can be bound to the same MPay account.

Answer: In general, MPay will process your payment within 2 working days. However, payments may be delayed due to third party merchant verification processes.

Answer: Yes. Please enter the relevant customer code and proceed as normal to complete the payment for others.

Answer: If you require a payment refund, please contact DSG Energy (Shell Gas) Macau at: +853 2870 0555.

Answer:

Telephone: +853 2870 0555

Email: hkshellgas-csc@dsg-energy.com

Answer: No, we will not charge any handling fee.

Answer: Currently only Nova City customers can pay their gas bills via MPay. We will extend the service to more housing estates in the future.

If you have any other enquiries, please contact the Shell Gas Customer Service Hotline: +853 2870 0555

2020-10-06T14:33:59+00:00