Discovery Bay 2020-04-06T13:40:08+00:00

Discovery Bay

Transition to new LPG Experience

It’s our pleasure to be the appointed LPG provider in Discovery Bay. We pledge to provide you and your family with a reliable supply of piped gas and a variety of exceptional services from DSG Energy Limited.

Being the authorized Shell Gas brand licensee in HK and Macau, we uphold our core value “Safety First & Customer Priority” to our value customers. Our commitment to customer service excellence has been widely recognized and has received multiple awards given by the Hong Kong Association for Customer Service Excellence.

 

About Us

We are pleased to serve Discovery Bay in the near future.

Before transitioning to DSG Energy, here are the key milestone timetable and FAQs for your early information.

ANS:DSG Energy Limited is the authorized Shell Gas Brand Licensee in HK and Macau. We are proud to offer exclusively to our customers with Shell’s high quality products and services as well as an excellent level of customer service – including a reliable gas supply, technical expertise, excellent customer service and a continuous emphasis on meeting the highest safety standards. For more information, please visit our website at www.dsg-energy.com

ANS:Effective from 1st June 00:00, DSG Energy Limited will start supplying LPG at Discovery Bay. During the transition, the LPG supply to customer home will not be affected.

ANS:LPG supply to customer home will not be affected. Customer only need to register a new LPG account in DSG Energy before 1st Jun to enjoy our services. The account registration arrangement will start in early April. Customer may visit our company website for more information.

ANS:

  1. Register online via our website dsg-energy.com/discovery-bay/
  2. Download application form from dsg-energy.com/discovery-bay/ and submit by email to hkshellgas-csc@dsg-energy.com
  3. Come to existing showroom at Discovery bay (Address: Unit 18, 1/F., office Bldg., Block 2, 96 Siena Ave, Discovery Bay, Lantau, H.K.) or temporary information centre

ANS:Yes, a gas deposit of HK$1,000 will be charged in the 1st bill on June.

ANS:To complete the registration, you are required to submit an application form together with a copy of HKID or passport (for personal account) or Business Registration (for company account) and a copy of gas bill from the current LPG supplier as an address proof. If you have any enquiry about the supporting documents, please feel free to contact our customer service hotline at 2435 8388.

ANS:All LPG equipment will remain as is and therefore you are hassle free.

ANS:We will capture your meter reading in the 30 May 2020 for new billing. Detail arrangements and schedule will be announced soon.

ANS:Without proper registration, LPG supply to you may be interrupted. Customers are advised to complete registration before 1st Jun.

ANS:We offer a wide variety of payment channels for our customers. We accept FPS, AlipayHK, PPS, Circle K, VanGo, Autopay and Cash. For more details, please see www.dsg-energy.com/payment-methods/

ANS:Yes. We have a new mobile app “myDSG” to cater the needs of Shell Gas customers. We offer a comprehensive range of services and functions to enhance overall customer experience. You can click here www.dsg-energy.com/mydsg/ to download the app and experience our online services.

ANS:You may refer our FAQs at here https://www.dsg-energy.com/faqs/If more information is needed, please feel free to call our customer hotline at 24358388 or send us email at hkshellgas-csc@dsg-energy.com. We are happy to provide any information you need.

Method 1 – Online Registration

Complete the Web Form and upload all the required documents for verification.

Register Now

Method 2 – Email Registration

Submit together with a copy of your HKID and a copy of exisiting LPG gas bill as address proof.
Send all documents to hkshellgas-csc@dsg-energy.com

Download Registration Form

Method 3 – Register and Submit In person

  • ExxonMobil showroom* (Current LPG provider)
    Address: Unit18, 1/F., office Bldg., Block 2, 96 Siena Ave, Discovery Bay, Lantau, H.K.
    *Showroom will be relocated on 1st June 2020, for further applications please contact our customer service hotline for details.
  • Information Booth* (Located at the old bus terminus next to Hillgrove Village)
    *Opening time: 10 am to 7 pm (18 Apr – 31May; Every Sat & Sun)

  • Drop in Collection Box (located at the City Management Office)

We are pleased to have you to join the DSG family and we hope you will enjoy our wide variety of services catering the needs of every customer.

Appliance Information
E-Meter reading
Online Appointment
Online Enquiry
Download myDSG App

“myDSG” is designed to cater the needs of Shell Gas customers. We offer a comprehensive range of online services and functions to enhance overall customer experience.


Key Features


Notifications

Download Now

Account info

Download Now

Online Gas Bill

Download Now

Past Bill Info

Download Now

Online Appointment

Download Now

Online Meter Reporting

Download Now

Just a few simple steps, you will be able to activate your myDSG account and access to a swifter and more convenient mobile service !

Step 1

Account Activation

Go to 「Piped > E Gas Bill」

Step 2

First Time Register

Select 「First time register」

Step 3

Fill in information

Fill in the required information as instructed

Step 4

Confirm email

Open the email, click 「Account Activation」

Step 5

Account Login

Back to login view, input the email & password

Step 6

Successful

Login 

Congratulations! You are logged in!

Latest promotions and news


DSG Highlights

Download Now

Appliance Info

Download Now

Online Recipes

Download Now