We care 2020-09-05T22:57:28+08:00

Safety is a core value for DSG Energy. We maintain appropriate safety management systems reflecting the nature and complexity of the risks in the business. Safety leadership and employee engagement are key focus areas to promote positive behaviours such as intervening when a situation is unsafe, recognising positive safety standards and more importantly, educating our customers to use our product in a safe manner. We promise to work to continuously improve performance through risk assessment, procedural and engineering controls, training, learning from events and safety culture promotion to our customers.

LPG from Shell is kept as a liquid under pressure in specially designed cylinders.

Safe Storage

  • Store in a well ventilated place.
  • Do not store in a cellar or in a closed area – the gas is heavier than air and will “flow” into low points and collect causing a flammable mixture.
  • Never store the cylinders near to a heat source or in direct sunlight.

Connecting Safely

  • Always use a hose designed for use with LPG from Shell. The hose should have a maximum length of 2m with clamps at both ends. Hoses should be checked frequently and replaced every 3 years or as indicated on the hose since they deteriorate over time.
  • When in use, all cylinders must be equipped with pressure regulators designed specifically for either propane or butane, which will regulate the pressure when temperatures change. Use the correct regulator for the type of gas.
  • Always follow the instructions supplied when connecting the pressure regulator to the cylinder and do not open the cylinder valve or regulator tap until the pressure regulator is securely attached.
  • Never smoke while connecting the equipment and do not check for leaks with a flame.
  • Look at the washer of the pressure regulator or valve before connecting each new cylinder. If the rubber looks worn or damaged replace it or contact your supplier.

Using LPG Safely

  • Regularly check your hose for signs of damage or cracking.
  • Make sure the cylinder is upright.
  • When the appliance is not in use, turn off the valve or regulator tap.
  • Do not let children handle the cylinders or appliances.
  • Arrange safety checking and maintenance of your LPG appliances and installation every 18 months.

Empty Cylinders

  • Turn off the taps of the connected appliance, then close the cylinder valve or regulator tap.

Always return your empty cylinders to your supplier.

Basic Safety & HSSE Commitment and Policy

To help you ensure a safe environment while using Shell Gas (LPG): propane, butane or a mix of them, here are a few brief safety tips:

  • LPG is flammable like all petroleum fuels. It must be stored away from sources of ignition and in a well-ventilated area.
  • LPG vapour is heavier than air. Any leakage will sink to the ground and accumulate in low-lying areas.
  • In the event of any leakage, LPG can be detected by a typically unpleasant odour of gas.
  • LPG will cause natural rubber and some plastics to deteriorate. Only use hoses and other equipment specifically designed for LPG.
  • Although LPG is non-toxic, its abuse is highly dangerous. Treat LPG with respect.

HSSE Commitment and Policy

The safety of our customers, our contractors and our staff is of paramount importance to Shell Gas (LPG). Equal importance is given to health and environmental issues associated with our business. Therefore our businesses world-wide operate to common standards and follow the same Health, Safety, Security and Environmental Management System (HSSE-MS), similar in concept to an ISO 9000 quality system, which ensures that the HSSE risks associated with our businesses activities are as low as possible.

Every one of our businesses around the world has a similar policy. But what does this mean in practice? Here are some examples:

  • The equipment that we use in our business is designed, operated and maintained to high standards.
  • Every time a cylinder enters one of our filling plants, it is checked for damage and corrosion. It will only be filled if it passes this inspection.
  • After filling, every cylinder is checked to make sure that there are no leaks and to make sure that it has not been over-filled or under-filled. Only cylinders that pass these checks will leave the filling plant.
  • Every cylinder is periodically pressure tested to ensure that it is fit to be used.
  • Before filling your tank, the driver will check that it is safe to do so.
  • Every tank and its fittings is periodically inspected to make sure that it is in good condition.
  • Drivers of vehicles transporting LPG from Shell are trained in good driving practices, emergency procedures, etc.

All businesses carry out internal audits to ensure that high standards are being maintained. Every business is periodically subjected to an external audit to confirm this.

To know more about our products and materials, you can download the Safety Data Sheet (MSDS) for reference.

Hong Kong Safety Data Sheet (MSDS)

Macau Safety Data Sheet (MSDS)

Shell Gas (LPG) will ensure that the LPG tank is located in a safe place and that the necessary devices are in place to protect the tank, pipework and appliances. So we have implemented a maintenance program which focuses on maintaining the reliability of gas supply and keeps them operating safely and efficiently. The Maintenance Plan essentially lists the inspection and maintenance frequencies of each of the item in the LPG installations and covers as below:

Examination / Test /
Inspection performed
Frequency of Test /
Examination / Inspection
Parties Responsible for Performing
Examination / Test / Inspection
(A) The scope and frequency of inspections
below in compliance to GSO’s requirements
and local legislative requirements:
  • Fire services inspection
  • calibration of gas detection system
    exclusive for LPG supply system
Annually Registered fire services contractor
Electrical installation inspection exclusive
for LPG supply system
Annually Registered electrical contractor
Visual and leak test of exposed pipework Annually GSO enlisted Competent Worker Class 4
Pressure test for LPG pipe installation  3-yearly GSO enlisted Competent Person Class 1
and Competent Worker Class 4
  • Vaporizer test
  • Replacement of associated pressure
    relief valve
 5-yearly GSO enlisted Competent Person Class 1
and Competent Worker Class 4
(B) Shell Gas (LPG) also provides additional
services on top of GSO and local legislative
requirements as below:
Planned preventive maintenance inspection of
LPG installations including LPG tanks,
vaporizers, water pumps, pressure regulators,
pipework and valves
 Half-yearly  GSO enlisted Competent Worker Class 4
Visual inspection of LPG installations  Daily  Registered Gas Installer
Safety check for individual households  Every 12-18 months  Registered Gas Installer
Emergency Procedures of Piped Gas leak Emergency Procedures of Cylinder Gas leak
Piped Cylinder

Gas Leak Outdoors

  1. Turn off the gas at the main shut off valve under the tank hood.
  2. Extinguish all naked flames immediately.
  3. Contact Shell Gas 24-Hr Emergency Hotline on 2322 2000.

Major Leak or Fire

  1. Call out the fire service and advise them that the leak or fire involves LPG.
  2. If the leak or fire is indoors, get everyone out of the premises.
  3. If the leak or fire is outdoors, evacuate people from the area.
  4. Contact Shell Gas 24-Hr Emergency Hotline on 2322 2000.
 Piped Safety Leaflet Cylinder Safety Leaflet